Contents

Access

Policy actions sorted A-Z.

Adopt a whole economy approach to technology

Government policy should focus on technology as a priority. Legislation should be enacted that benefits all industries.

Examples

Commentary

Related policy actions: Access, Communications, Economy, Education and awareness, Infrastructure, Legislation, Markets, Open data, Public services

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Fair use of digital content

Create or update legislation around the fair use of copyrighted material. This should extend the personal use rights of consumers to apply to digital content. A lot of current copyright law around content is based on physical media; someone who purchases a DVD can lend it to another person. This concept of ownership is less clear with digital content.

Examples

Commentary

Definitions

Related policy actions: Access, Choice and competition, Copyright, Fair and clear ownership, Regulation, Reuse

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Guarantee net neutrality

Internet service providers are legally forbidden from prioritising data transfer by a certain digital service to ensure consumers have equal access to all services on any connection plan.

Examples

Commentary

Definitions

Related policy actions: Access, Choice and competition, Infrastructure, Markets, Regulation

Link to this policy action

Guarantee the right to internet access

People have access to the internet as a basic right to enable them access to the wider consumer market.

Examples

Commentary

Related policy actions: Access, Markets, Regulation

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Mandate the localisation of digital services

Digital services should be translated and appropriately adapted to meet the needs of the communities using them. This is particularly important in non-English speaking countries and countries with distinct communities that use minority languages.

Examples

Commentary

Related policy actions: Access, Communications, User experience

Link to this policy action

Map and publish levels of digital skills

Digital skills are mapped so policy makers understand the quality of these skills in different regions and are able make effective interventions. This improves consumer access to the benefits of the digital marketplace.

Examples

Commentary

Related policy actions: Access, Education and awareness, Open data

Link to this policy action

Map broadband speed

Broadband speed is mapped throughout the country and released as open data. This is either done centrally or crowd-sourced from consumers. This allows policy makers and consumers to understand the quality of provision.

Examples

Commentary

Definitions

Related policy actions: Access, Broadband, Infrastructure, Open data, Transparency

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Municipalities create their own broadband provider

Local authorities plan and maintain broadband infrastructure so there is democratic accountability to the provision of internet access.

Examples

Commentary

Related policy actions: Access, Broadband, Infrastructure, New business models

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Provide digital skills training

Government or private organisations provide access to digital skills training to those who need it, enabling them to take advantage of consumer services and advantages that are only available online.

Examples

Commentary

Related policy actions: Access, Education and awareness

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Provide free public Wi-Fi

Secure and free Wi-Fi is provided in public spaces to provide internet access and participation in the consumer market to those unable to afford a home internet connection. Public Wi-Fi in central urban areas can stimulate economic activity in that area, and may also reduce roaming data costs for tourists visiting the area.

Examples

Commentary

Definitions

Related policy actions: Access, Broadband, Infrastructure

Link to this policy action

Provide funding to improve broadband infrastructure

Government funds, sometimes in partnership with private organisations, a major expansion project to increase broadband service reach and performance.

Examples

Commentary

Definitions

Related policy actions: Access, Broadband, Infrastructure

Link to this policy action

Provide public access to devices

Laptops or tablets are provided for use by the public, for example in libraries, to increase the number of people who can access digital services and participation in the digital consumer market.

Examples

Definitions

Commentary

Definitions

Related policy actions: Access, Education and awareness, Infrastructure, New business models

Link to this policy action

Require clear pricing and description at point of purchase or advertisement

Rules stipulate how the pricing of digital services should be presented so people know what they are buying.

Examples

Commentary

Related policy actions: Access, Choice and competition, Education and awareness

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Right to choose a service provider

Consumer devices that require a service provider to function, like a mobile phone needs a mobile network, should not be locked into a particular provider to encourage competition between service providers and to maintain consumer choice. It may be necessary for a minimum contract period to run out, particularly for subsidised devices, but the consumer must be able to change networks after their contractual obligations have been met.

Examples

Commentary

Related policy actions: Access, Choice and competition, Markets

Link to this policy action

Right to consumer privacy

Data controllers handle and protect personal data that is generated through consumer transactions to protect the privacy of consumers.

Examples

Commentary

Related policy actions: Access, Data protection, Education and awareness, Personal data, Privacy, Redress, Regulation

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Set a minimum broadband speed

People expect a minimum broadband speed and may request compensation if the speed is not met. Countries may do this in several ways; including creating a minimum service obligation for a certain speed, or creating a legal definition of what services may be sold as broadband.

Examples

Commentary

Definitions

Related policy actions: Access, Broadband, Infrastructure, Regulation

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Set accessibility requirements for digital services

Providers of digital services are legally bound to comply with design standards that allow people with accessibility needs to access digital services.

Examples

Commentary

Definitions

Related policy actions: Access, Regulation, User experience

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Subsidise devices and broadband to encourage access

Subsidised devices or broadband connections are made available to increase the number of people who can access digital services and benefit from them as consumers.

Examples

Commentary

Related policy actions: Access, Fair and clear ownership, Markets

Link to this policy action