Contents

Education and awareness

Policy actions sorted A-Z.

Adopt a whole economy approach to technology

Government policy should focus on technology as a priority. Legislation should be enacted that benefits all industries.

Examples

Commentary

Related policy actions: Access, Communications, Economy, Education and awareness, Infrastructure, Legislation, Markets, Open data, Public services

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Clearer communication of terms and conditions

Organisations should set standards, or regulators should enforce standards, on the communication of terms and conditions to users. This would improve users understanding the contract they enter with a digital service.

Examples

Risks

Related policy actions: Design, Education and awareness, Regulation, Standards, Transparency, User experience

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Create a certification mark for transparency, privacy and security

Products that meet certain requirements of transparency, privacy and security are awarded a certification mark so that people know they can trust the product.

Examples

Commentary

Related policy actions: Certification, Choice and competition, Education and awareness, Markets, Privacy, Security

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Make recommendations for safe software development

Government and technical organisations should recommend best practices to developers to ensure safety, particularly in environments where computers have control over the physical environment. Existing guidelines are biased towards space and nuclear science, but there will be a need for consumer advocacy here as self-driving cars near readiness for everyday use.

Examples

Commentary

Definitions

Related policy actions: Algorithms, Disclosure, Education and awareness, Infrastructure, Security, Transparency

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Map and publish levels of digital skills

Digital skills are mapped so policy makers understand the quality of these skills in different regions and are able make effective interventions. This improves consumer access to the benefits of the digital marketplace.

Examples

Commentary

Related policy actions: Access, Education and awareness, Open data

Link to this policy action

Offer a privacy and security advisory service for companies providing digital services

A team or service exists to inform companies about best practices for digital security, consumer privacy and consent models.

Examples

Commentary

Related policy actions: Data protection, Education and awareness, Privacy, Security

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Promote good security practices through a public campaign

Promote best practices, such as strong passwords and two-factor authentication, to improve public understanding of digital security.

Examples

Commentary

Related policy actions: Education and awareness, Privacy, Security

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Protection against oppressive contracts and clauses

Consumer rights organisations can act where they believe people are being de facto forced to accept a change in the terms and conditions of a digital service.

Examples

Commentary

Related policy actions: Education and awareness, Fair and clear ownership, Redress, Social networks

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Provide a legal framework for online dispute resolution

Create a means for a consumer to easily resolve a consumer dispute without having to resort to court action. This ensures the consumer is treated fairly in online transactions and avoids the resource intensive process of going to court.

Examples

Commentary

Related policy actions: Education and awareness, Legislation, Markets, Redress, Regulation

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Provide digital skills training

Government or private organisations provide access to digital skills training to those who need it, enabling them to take advantage of consumer services and advantages that are only available online.

Examples

Commentary

Related policy actions: Access, Education and awareness

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Provide public access to devices

Laptops or tablets are provided for use by the public, for example in libraries, to increase the number of people who can access digital services and participation in the digital consumer market.

Examples

Definitions

Commentary

Definitions

Related policy actions: Access, Education and awareness, Infrastructure, New business models

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Publish guidance for government procurement to shape markets

Government issues guidance on how it procures services, which in turn has the potential to improve the quality of consumer products available in the market.

Examples

Related policy actions: Choice and competition, Education and awareness, Markets

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Require clear pricing and description at point of purchase or advertisement

Rules stipulate how the pricing of digital services should be presented so people know what they are buying.

Examples

Commentary

Related policy actions: Access, Choice and competition, Education and awareness

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Right to consumer privacy

Data controllers handle and protect personal data that is generated through consumer transactions to protect the privacy of consumers.

Examples

Commentary

Related policy actions: Access, Data protection, Education and awareness, Personal data, Privacy, Redress, Regulation

Link to this policy action