Contents

Markets

Policy actions sorted A-Z.

Adopt a whole economy approach to technology

Government policy should focus on technology as a priority. Legislation should be enacted that benefits all industries.

Examples

Commentary

Related policy actions: Access, Communications, Economy, Education and awareness, Infrastructure, Legislation, Markets, Open data, Public services

Link to this policy action

Create a certification mark for transparency, privacy and security

Products that meet certain requirements of transparency, privacy and security are awarded a certification mark so that people know they can trust the product.

Examples

Commentary

Related policy actions: Certification, Choice and competition, Education and awareness, Markets, Privacy, Security

Link to this policy action

Create definitive registers of public data the market can build upon

Definitive, standard registers of public open data (addresses, companies, etc) are maintained by the relevant authorities so that commercial and public services can be built on top of them.

Examples

Commentary

Definitions

Related policy actions: Infrastructure, Markets, Open data

Link to this policy action

Enable people to access data held about them in an agreed format

People have the right to directly access, in a standardised format, data held on them by data controllers so they can understand what is held about them, by whom, correct errors and reuse the data elsewhere.

Examples

Commentary

Definitions

Related policy actions: Disclosure, Markets, Personal data, Redress

Link to this policy action

Enable people to move their data between services

People have the right to port their data between service providers so that they have genuine choice of providers. This is distinct from “enable people to access data held about them in an agreed format” as the particular data about a consumer isn’t readily accessible to them, but a transfer between services can be made.

Examples

Commentary

Definitions

Related policy actions: Choice and competition, Markets, Personal data, Redress, Regulation, User experience

Link to this policy action

Establish a competition framework that can address digital monopolies

Competition authorities can act to address the issues created by digital monopolies. This prevents services from having a stronghold on a certain sector, for example Uber in public transportation, and allows emerging services an ability to compete in the market.

Examples

Commentary

Related policy actions: Choice and competition, Markets, New business models, Regulation

Link to this policy action

Guarantee net neutrality

Internet service providers are legally forbidden from prioritising data transfer by a certain digital service to ensure consumers have equal access to all services on any connection plan.

Examples

Commentary

Definitions

Related policy actions: Access, Choice and competition, Infrastructure, Markets, Regulation

Link to this policy action

Guarantee the right to internet access

People have access to the internet as a basic right to enable them access to the wider consumer market.

Examples

Commentary

Related policy actions: Access, Markets, Regulation

Link to this policy action

Mandate that services automatically issue refunds based on user data

Services automatically compensate consumers if the performance of a service is below the expected level. This gives consumers value for money and eases the process of getting compensation.

Examples

Commentary

Related policy actions: Algorithms, Markets, Redress, Transparency, User experience

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Provide a legal framework for online dispute resolution

Create a means for a consumer to easily resolve a consumer dispute without having to resort to court action. This ensures the consumer is treated fairly in online transactions and avoids the resource intensive process of going to court.

Examples

Commentary

Related policy actions: Education and awareness, Legislation, Markets, Redress, Regulation

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Publish guidance for government procurement to shape markets

Government issues guidance on how it procures services, which in turn has the potential to improve the quality of consumer products available in the market.

Examples

Related policy actions: Choice and competition, Education and awareness, Markets

Link to this policy action

Right to choose a service provider

Consumer devices that require a service provider to function, like a mobile phone needs a mobile network, should not be locked into a particular provider to encourage competition between service providers and to maintain consumer choice. It may be necessary for a minimum contract period to run out, particularly for subsidised devices, but the consumer must be able to change networks after their contractual obligations have been met.

Examples

Commentary

Related policy actions: Access, Choice and competition, Markets

Link to this policy action

Subsidise devices and broadband to encourage access

Subsidised devices or broadband connections are made available to increase the number of people who can access digital services and benefit from them as consumers.

Examples

Commentary

Related policy actions: Access, Fair and clear ownership, Markets

Link to this policy action