Contents

Redress

Policy actions sorted A-Z.

Allow organisations representing consumers to make ‘super complaints’

Recognised organisations are able to raise fast-tracked complaints to digital regulators, so consumer organisations can act quickly on behalf of consumers in important cases.

Examples

Commentary

Definitions

Related policy actions: Consumer rights organisations, Redress, Regulation

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Allow organisations representing consumers to take class actions

Recognised organisations can represent groups of consumers and take action against companies that sell defective goods or services. This enables legal action by people who may not be able to do so on their own, and increases the weight of an action.

Examples

Commentary

Definitions

Related policy actions: Consumer rights organisations, Redress, Regulation

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Create the right to repair

Consumers are given information and the legal right to repair products they’ve bought, to reduce reliance on official service providers and to increase the longevity of consumer goods.

Examples

Commentary

Definitions

Related policy actions: Choice and competition, DRM, Fair and clear ownership, Redress, Repair

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Enable people to access data held about them in an agreed format

People have the right to directly access, in a standardised format, data held on them by data controllers so they can understand what is held about them, by whom, correct errors and reuse the data elsewhere.

Examples

Commentary

Definitions

Related policy actions: Disclosure, Markets, Personal data, Redress

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Enable people to move their data between services

People have the right to port their data between service providers so that they have genuine choice of providers. This is distinct from “enable people to access data held about them in an agreed format” as the particular data about a consumer isn’t readily accessible to them, but a transfer between services can be made.

Examples

Commentary

Definitions

Related policy actions: Choice and competition, Markets, Personal data, Redress, Regulation, User experience

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Enable people to view access history of data held about them

People can access a history of who has viewed data held about them, so they can understand what is happening to their data and spot fraud and misuse.

Examples

Commentary

Related policy actions: Data protection, Fraud, Personal data, Redress, Regulation, Security, Transparency

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Establish compatible standards for consumer legislation across borders

Create legislation that is compatible across national borders, to ensure consumer rights are consistent where consumers purchase goods and services in a country other than the place they live.

Examples

Commentary

Related policy actions: Choice and competition, Fair and clear ownership, Legislation, Open data, Redress

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Give people the right to opt out of communications

People are able to permanently opt-out of communications.

Examples

Related policy actions: Communications, Redress, Regulation

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Give people the right to opt out of tracking

People are able to opt-out permanently of tracking, both digitally and physically, to prevent their activity being monitored by invasive service providers, such as advertisers.

Examples

Commentary

Related policy actions: Communications, Privacy, Redress, Regulation

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Mandate that services automatically issue refunds based on user data

Services automatically compensate consumers if the performance of a service is below the expected level. This gives consumers value for money and eases the process of getting compensation.

Examples

Commentary

Related policy actions: Algorithms, Markets, Redress, Transparency, User experience

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Protection against oppressive contracts and clauses

Consumer rights organisations can act where they believe people are being de facto forced to accept a change in the terms and conditions of a digital service.

Examples

Commentary

Related policy actions: Education and awareness, Fair and clear ownership, Redress, Social networks

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Provide a legal framework for online dispute resolution

Create a means for a consumer to easily resolve a consumer dispute without having to resort to court action. This ensures the consumer is treated fairly in online transactions and avoids the resource intensive process of going to court.

Examples

Commentary

Related policy actions: Education and awareness, Legislation, Markets, Redress, Regulation

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Provide a scam reporting service

Provide a service where scams can be reported to reduce the effort required for consumers to get redress.

Examples

Commentary

Related policy actions: Disclosure, Fraud, Redress, Transparency

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Right to consumer privacy

Data controllers handle and protect personal data that is generated through consumer transactions to protect the privacy of consumers.

Examples

Commentary

Related policy actions: Access, Data protection, Education and awareness, Personal data, Privacy, Redress, Regulation

Link to this policy action