Contents

Transparency

Policy actions sorted A-Z.

Clearer communication of terms and conditions

Organisations should set standards, or regulators should enforce standards, on the communication of terms and conditions to users. This would improve users understanding the contract they enter with a digital service.

Examples

Risks

Related policy actions: Design, Education and awareness, Regulation, Standards, Transparency, User experience

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Create a regulatory framework for code

Suitably capable regulators are able to inspect, audit and test the code/algorithms of high impact products and services to ensure fairness and safety.

Examples

Commentary

Definitions

Related policy actions: Algorithms, Regulation, Transparency

Link to this policy action

Create safeguards for automated decision making

Laws should allow consumers to understand, review and prevent automated decisions made about them, in order to improve the accountability of these processes.

Examples

Commentary

Definitions

Related policy actions: Algorithms, Regulation, Transparency

Link to this policy action

Enable people to request and correct data held about them

People have the right to find and request access to data held about them by data controllers so that they can understand what is held about them, by whom and correct errors.

Examples

Commentary

Related policy actions: Data protection, Personal data, Regulation, Transparency

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Enable people to view access history of data held about them

People can access a history of who has viewed data held about them, so they can understand what is happening to their data and spot fraud and misuse.

Examples

Commentary

Related policy actions: Data protection, Fraud, Personal data, Redress, Regulation, Security, Transparency

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Establish a vulnerability information service

Create a central database of known software vulnerabilities. This will allow consumers to know what products and services are affected, and help developers fix vulnerable code. Software security research firms typically publish their findings publicly and have a unique vulnerability identifier attached to their work.

Examples

Commentary

Definitions

Related policy actions: Disclosure, Open data, Security, Transparency

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Make recommendations for safe software development

Government and technical organisations should recommend best practices to developers to ensure safety, particularly in environments where computers have control over the physical environment. Existing guidelines are biased towards space and nuclear science, but there will be a need for consumer advocacy here as self-driving cars near readiness for everyday use.

Examples

Commentary

Definitions

Related policy actions: Algorithms, Disclosure, Education and awareness, Infrastructure, Security, Transparency

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Mandate that services automatically issue refunds based on user data

Services automatically compensate consumers if the performance of a service is below the expected level. This gives consumers value for money and eases the process of getting compensation.

Examples

Commentary

Related policy actions: Algorithms, Markets, Redress, Transparency, User experience

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Map broadband speed

Broadband speed is mapped throughout the country and released as open data. This is either done centrally or crowd-sourced from consumers. This allows policy makers and consumers to understand the quality of provision.

Examples

Commentary

Definitions

Related policy actions: Access, Broadband, Infrastructure, Open data, Transparency

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Provide a scam reporting service

Provide a service where scams can be reported to reduce the effort required for consumers to get redress.

Examples

Commentary

Related policy actions: Disclosure, Fraud, Redress, Transparency

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Publish digital product recall notices

Software vulnerabilities are included in product recall notices and product recall notices are maintained and made available as open data, so that consumers are aware when they own an unsafe digital product.

Examples

Commentary

Related policy actions: Disclosure, Infrastructure, Open data, Security, Transparency

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Require the reporting of data breaches

Data controllers are compelled to publicly report data breaches so that the public know it has occurred and can take action where possible and to incentivise data controllers to maintain secure data handling practices.

Examples

Commentary

Definitions

Related policy actions: Data protection, Disclosure, Personal data, Privacy, Regulation, Security, Transparency

Link to this policy action