Contents

User experience

Policy actions sorted A-Z.

Allow digital signatures

Digital signatures are recognised with legal equivalence to “wet signatures” so that people can transact digitally.

Examples

Related policy actions: Legislation, Regulation, User experience

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Clearer communication of terms and conditions

Organisations should set standards, or regulators should enforce standards, on the communication of terms and conditions to users. This would improve users understanding the contract they enter with a digital service.

Examples

Risks

Related policy actions: Design, Education and awareness, Regulation, Standards, Transparency, User experience

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Enable people to move their data between services

People have the right to port their data between service providers so that they have genuine choice of providers. This is distinct from “enable people to access data held about them in an agreed format” as the particular data about a consumer isn’t readily accessible to them, but a transfer between services can be made.

Examples

Commentary

Definitions

Related policy actions: Choice and competition, Markets, Personal data, Redress, Regulation, User experience

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Mandate that services automatically issue refunds based on user data

Services automatically compensate consumers if the performance of a service is below the expected level. This gives consumers value for money and eases the process of getting compensation.

Examples

Commentary

Related policy actions: Algorithms, Markets, Redress, Transparency, User experience

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Mandate the localisation of digital services

Digital services should be translated and appropriately adapted to meet the needs of the communities using them. This is particularly important in non-English speaking countries and countries with distinct communities that use minority languages.

Examples

Commentary

Related policy actions: Access, Communications, User experience

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Set accessibility requirements for digital services

Providers of digital services are legally bound to comply with design standards that allow people with accessibility needs to access digital services.

Examples

Commentary

Definitions

Related policy actions: Access, Regulation, User experience

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Set design standards for digital public services

Create and publish a set of design standards to promote best practices, accessibility and familiarity between digital public services.

Examples

Commentary

Related policy actions: Security, User experience

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Set minimum periods for which software updates must be provided

Set a minimum period where manufacturers must provide software updates to ensure customers are reasonably protected against software vulnerabilities without having to make new purchases.

Examples

Commentary

Related policy actions: Data protection, Security, User experience

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Set specific design requirements for consent

Digital service providers are bound to ensure that specific design criteria are met when requesting consent from users to ensure they have enough information to give meaningful consent.

Examples

Commentary

Definitions

Related policy actions: Fair and clear ownership, User experience

Link to this policy action