Digital skills are mapped so policy makers understand the quality of these skills in different regions and are able make effective interventions. This improves consumer access to the benefits of the digital marketplace.
United Kingdom: Doteveryone have created a heatmap, showing digital exclusion on a regional basis.
United Kingdom: Lloyds Bank have conducted research (PDF) on the relationship between digital skills and financial skills, arguing that those without digital skills are unable to benefit from the savings and banking accessibility found online.
European Union: The European Commission have 100 indicators that illustrate the success of different aspects of the European information society. Information about eCommerce has relevance to consumer empowerment, including statistics around people who order goods and services online and those who have encountered problems.
If skills mapping isn’t done at detailed geographic level, the information could be insufficient for effective policy intervention.
If measurements used to map skills are too broad, actionable assistance could be impossible.