Consumer rights organisations can act where they believe people are being de facto forced to accept a change in the terms and conditions of a digital service.
Italy: The Italian Competition Authority have launched investigations into the mobile messaging app WhatsApp, over alleged violations of the Consumer Code. These relate to users being “de facto forced” into accepting new terms and conditions that allows data sharing between WhatsApp and Facebook, its owner. It also relates to unfair terms and conditions provisions like the ability to “unilaterally change contractual provisions” and other clauses favourable to WhatsApp.
Norway: The Norwegian Consumer Council streamed the reading of the terms and conditions from the 30 most common apps in Norway.