Government or private organisations provide access to digital skills training to those who need it, enabling them to take advantage of consumer services and advantages that are only available online.
Training could focus too narrowly on specific tools and doesn’t give people the confidence to use other services.
Training could be seen as a luxury or soft target for public funding reductions.
Doing it properly in a targeted and relevant way accessible to all is costly and needs investment.
Can be seen as a replacement for regulation, as opposed to complementary to it, so there’s a risk that risks are passed on to consumers.