Education and awareness

Much has been made of the 'digital divide'. But efforts to teach people about new technology often focus on how to use specific tools, rather than fundamental digital literacy.

It's crucial that regulation and legislation acknowledge this divide. For instance, if a service needs to obtain informed consent, the design patterns used to get consent mustn't mislead people or be inaccessible.

Obviously this means enacting policies that address digital exclusion. But it's also critical that digital understanding is shared among policitcal and business leaders. Without that, the transformative effects of these technologies on public life will never be fully realised.

Policy interventions